This Refund & Cancellation Policy applies to the use of BillnBooks, a cloud-based accounting and GST software platform operated by Gooask Digital Private Limited.
By subscribing to or using services available on www.billnbooks.in, you agree to the terms outlined in this policy.
1. About BillnBooks
BillnBooks is a software-as-a-service (SaaS) platform designed to help businesses manage:
· Accounting and bookkeeping
· GST billing and invoicing
· Inventory management
· Financial reporting
· Business analytics
All services are provided digitally through the website www.billnbooks.in.
2. Subscription-Based Services
BillnBooks operates on a subscription-based pricing model, where users pay a fee to access the software features for a specific period.
Subscription plans may include:
· Monthly plans
· Annual plans
· Promotional plans
· Trial plans
Details of subscription pricing are displayed on the platform.
3. Refund Policy
Since BillnBooks provides digital software services, all payments made for subscriptions are generally non-refundable.
Refunds may only be considered in the following situations:
Eligible Refund Situations
A refund may be approved if:
· A payment was made twice for the same subscription due to a technical error.
· The payment was successfully deducted but the subscription was not activated.
· Billing errors occurred due to a system malfunction.
Approved refunds will be processed within 7–10 business days through the original payment method.
4. Non-Refundable Situations
Refunds will not be issued in the following situations:
· User decides not to use the software after purchase
· Lack of understanding of software features
· Subscription cancellation after activation
· Expiry of subscription period
· Service interruption caused by external factors such as internet issues or government portal downtime
Users are encouraged to review product features before purchasing a subscription.
5. Subscription Cancellation
Users may cancel their subscription at any time.
However:
· Cancellation will not result in a refund for the remaining subscription period.
· Access to paid features will remain available until the end of the subscription period.
After expiry, the account may revert to a limited or free version of the software.
6. Free Trial Policy
If BillnBooks offers a free trial period, users can evaluate the software before purchasing.
Once the trial period ends and the user purchases a subscription, the payment becomes non-refundable.
7. Payment Gateways
Payments for BillnBooks subscriptions may be processed through third-party payment gateways.
Examples include:
· Credit/Debit Cards
· UPI
· Net Banking
· Wallets
BillnBooks does not store card details. Payment processing is handled by secure payment gateway providers.
8. Service Suspension
BillnBooks reserves the right to suspend or terminate services if:
· The user violates Terms & Conditions
· Fraudulent activity is detected
· Misuse of the platform occurs
In such cases, no refund will be issued.
9. Policy Updates
Gooask Digital Private Limited reserves the right to modify or update this Refund & Cancellation Policy at any time.
Changes will be updated on www.billnbooks.in.
Continued use of the platform indicates acceptance of the updated policy.
10. Contact for Refund Requests
For refund-related queries, please contact:
Gooask Digital Private Limited
Product: BillnBooks
Website
www.billnbooks.in
Email
support@billnbooks.in